With an ever-changing economy and increasing competition within industries, customer acquisition and retention is paramount to a business’ success. As they engage their customer, businesses must consider the customer experience as a leverage point for maintaining positive cash flow. With the Accounts Receivable Department on the front line with the customer, ensuring you have the right people representing your business is critical.
Stay in the Game’s Accounts Receivable Representatives have comprehensive knowledge of the Order to Cash cycle. Their foundation of experience comes from having worked across multiple client engagements and industries, to understand the best practices for customer communication & interaction, collection of invoices, resolving disputes and reconciling payments. Our teams are proficient in the following areas:
With an increased demand for more higher learning options, universities across the US are expanding their education programs to accommodate online and alternate learning programs for enrollees. With an ever-changing industry, universities are managing a tech-driven society, with legacy systems and departments struggling to meet the needs of their students.
As the next generation of college students starts to enter the university system, the need to be relevant and cutting edge requires a focused and organized approach. As they look at their internal bandwidth, many universities are looking for outside partners to help facilitate their initiatives.
That’s where Stay In The Game comes in.
Our unique and scalable model employs highly educated individuals across the US that have downshifted from their corporate positions to provide care for family members. We have the flexibility to shift our resources to your most challenging projects and work to achieve your timelines.
We specialize in the following services:
Providing process consulting review on all existing project infrastructure, workflow and delivery to determine that quality levels are achieved and project success is priority.
Providing support to students from their program acceptance through graduation.
Providing scalable solutions for universities to help students enrolled in master’s programs fulfill their internship requirements.
Reviewing processes to determine the scalability of current program/project
Reviewing and documenting existing procedures and systems
Conducting performance management review to determine if optimal efficiency is being achieved in staffing and procedures
Identifying opportunities for continuous improvement of existing services
Providing documentation and implementation support for the program as agreed
Holding one-on-one meetings with students before they start the program to co-create strategies for success and answer preliminary questions
Providing a personalized walk through of technology to ensure students’ ability to navigate systems and properly access and submit assignments
Answering general curriculum and financial aid questions
Posting regular check-in and support messages in the Virtual Student Union and distributing surveys at identified touch points during the students’ journey
Responding to inbound student contact
Developing new agency relationships in any geographic location
Managing the contract process with new agencies
Submitting students’ placement applications
Scheduling and coordinating the students’ interview process
Confirming student acceptance into the internship program