Customer Engagement

Customer behaviors have radically changed over the last few years. As customers become more socially engaged, the need to connect with them becomes paramount to a business’s success. The modern customer is going to remember every interaction point with your business and having a team focused on improving your customers’ experience will set you apart from the competition.

Stay in the Game has both Inbound and Outbound Customer Engagement programs that are flexible to the customers’ needs and customized to fit the requirements of the business.

Inbound Engagement Management

Consumer driven, content based and timely.

• Answering Service
• Order Management
• Customer Call Center
• Help Desk Support
• Direct Response Call Center
• Appointment Scheduling

Outbound Engagement Management

Agent driven, product based hard sell.

• Account Management
• Cold Calling
• Telemarketing
• Survey and Market Research
• Lead Generation
• Product Promotion

Engaged customers are promoters of your business, are willing to participate & interact with you and generate growth and profit. Good Customer Engagement means knowing how to address customer issues quickly and effectively. A partnership with Stay in the Game brings various benefits including:

• Geographic Coverage and Call Traffic Scheduling
• Improved Customer Satisfaction
• Increased Sales and Revenue
• Reduce Capital Investment to support internal teams
• Call monitoring and Call Recording
• Agent Statistics and Call Queue Performance monitoring
• Flexibility and control, adaptive call flow patterns
• Management Tools and Service Standards, Measured
• Reduced hold times, Quality assurance and improved customer service
• Compliance and Governance