We accomplish this in the following ways:

  1. Sophisticated monitoring of the computer and phone
  2. Close interaction with supervisors and the team
  3. Constant feedback on key performance indicators

Sophisticated Monitoring

  • All activity done on the computer is recorded with screen shots and activity

reports. All keys punched and all sites visited are captured.

  • All phone calls are recorded. The manager (and the client) has the ability to

listen in on the phone call in real time.

  • Daily Reporting will ensure productivity metrics are in line with goals. Other

options for daily measurement are available.

Close interaction with Supervisor

  • Each team member has daily interaction with their supervisor.
  • Team is encouraged to work together and support each other.
  • Communication is accomplished by phone, email, imessage and video chat.
  • Weekly group calls to discuss progress

Feedback on KPI’s

  • We receive and deliver to our employees reports at certain intervals through

the day showing their productivity

  • Reports are circulated at close of business showing the results of each team


  • Issues are captured and dealt with within a 24-hour period.

We have teams that work remotely and others who work in our offices.

We are not a recruiting/placement service. We are an end to end service provider.

Yes, you can monitor all calls.