FAQ’s

We accomplish this in the following ways:

1. Sophisticated monitoring of the computer and phone
2. Close interaction with supervisors and the team
3. Constant feedback on key performance indicators

Sophisticated Monitoring

• All activity done on the computer is recorded with screen shots and activity

reports. All keys punched and all sites visited are captured.

• All phone calls are recorded. The manager (and the client) has the ability to

listen in on the phone call in real time.

• Daily Reporting will ensure productivity metrics are in line with goals. Other

options for daily measurement are available.

Close interaction with Supervisor

• Each team member has daily interaction with their supervisor.
• Team is encouraged to work together and support each other.
• Communication is accomplished by phone, email, imessage and video chat.
• Weekly group calls to discuss progress

Feedback on KPI’s

• We receive and deliver to our employees reports at certain intervals through

the day showing their productivity

• Reports are circulated at close of business showing the results of each team

member.

• Issues are captured and dealt with within a 24-hour period.

We have teams that work remotely and others who work in our offices.

We are not a recruiting/placement service. We are an end to end service provider.

Yes, you can monitor all calls.