TELECOMMUNICATIONS PROVIDER
CLIENT SUCCESS STORY

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Client Profile

A privately held telecom company offering international unified communications, contact center solutions, and voice/data technologies

Business Challenge

Due to high growth, the client needed help with order to cash. SITG took responsibility for 2000 small to medium sized business clients.

6 MONTH RESULTS SNAPSHOT

$1,623,294.00                                                                                                                                        Total Collections for January 

161%                                                                                                                                                  Increase in total cash collections since July

Since Implementation, SITG has:

  • Reduced 90+ aging by more than 55% within 6 months.
  •  Reduced 90+ aging by more than
  •  77% within one year.
  • Increased total cash flow by 161%.

In addition to the consistent increase in cash collected, the SITG team is proficient in:

  • Overbilling disputes.
  • Incorrect billing disputes. Contract disputes.
  • Allocation of misapplied payments. Approval and processing of credits. Refunds.

Additional Results:

  • Mastered client’s 4 internal sophisticated software systems.
  • Integrated with sales implementation and billing departments.
  • Happy customers – no complaints since inception.